At Echo-Ima, we strive to provide exceptional online photography services, ensuring that all clients receive the highest quality experience and results. However, due to the nature of our services being entirely virtual, we have a strict no-refund policy in place. By booking and participating in our services, you acknowledge and agree to the following terms:

1. Non-refundable Services
   All purchases made through Echo-Ima, including virtual photography sessions, workshops, tutorials, and consultations, are non-refundable. Once the booking is confirmed and the service is provided or accessed, no refunds will be issued.
2. Cancellations and Rescheduling
   If you need to reschedule a service, we require at least 24 hours’ notice prior to your scheduled appointment or session. In such cases, we will gladly work with you to find an alternative time that suits your availability. Failure to provide the required notice may result in the loss of your session with no refund.
3. Technical Issues
   As our services are delivered online, Echo-Ima is not responsible for any technical issues that may arise on your end, including but not limited to internet connectivity problems, device malfunctions, or software issues. We highly recommend testing your equipment prior to any scheduled session to ensure a smooth experience.
4. Service Satisfaction
   Our team is committed to delivering high-quality, virtual photography services that meet your needs. Should you have any concerns or feedback regarding the service received, we encourage you to reach out to us. While we cannot offer refunds, we will do our best to address any issues and ensure a satisfactory experience moving forward.
5. Exceptional Circumstances
   In rare, exceptional cases where service delivery is severely affected due to unforeseen issues on our end (such as system outages or instructor unavailability), Echo-Ima may consider offering a partial credit or an opportunity to reschedule, at our discretion. These cases will be evaluated on an individual basis.

By proceeding with a purchase on our platform, you confirm that you understand and agree to these terms. Our non-refundable policy ensures that we can continue to provide high-quality services while maintaining the resources and time necessary to fulfill our commitments to all clients.

If you have any questions regarding this policy, please feel free to contact our support team.